Paying your invoice

What you pay for

You pay for the care visits set out in your Care Plan, which we agree with you at a free assessment before care starts. We don't take payment for care online before that assessment.

Care is exempt from VAT, so there is no VAT to add. For what's included and how funding works, see costs and funding.

How invoicing works

• We invoice weekly, a week in advance.
• Invoices are payable within 7 days of the invoice date.
• If your care is paid by your council or the NHS, we invoice them directly. If you have direct payments, we invoice your direct payment account.

Ways to pay

• Bank transfer, our preference.
• Direct Debit.
• Credit or debit card.
• Cheque.

Full payment details are on every invoice.

Who you're paying

Your care is provided by Helping at Home Ltd (company number 13491489). Payments are collected on its behalf by our group company, Helping at Home East Midlands Ltd (company number 17482600). Both are registered in England at 65 London Road, Newark, NG24 1RZ. Paying Helping at Home East Midlands Ltd settles your invoice with us.

Checking a payment request is from us

If you receive an email or message asking you to pay us using bank details that don't match your invoice, please don't pay it. Ring us first on 01636 646915 and we'll confirm the right details.

Refunds and cancelled visits

How we credit or refund visits you've already paid for is set out in our cancellation and refund policy. The full terms of your care are in our terms and conditions.

Questions about an invoice

Ring the office on 01636 646915, 8am to 6pm, Monday to Saturday, or email hello@helpingathome.co.uk.