How to reach us
The quickest way to talk to us is by phone. Call 01636 646915 and you’ll reach our office team in Newark, not a national call centre. If you’d rather not call, email hello@helpingathome.co.uk or use the enquiry form below and we’ll come back to you.
We know this often isn’t an easy call to make. You might be worried about Mum or Dad, unsure what help is even available, or trying to sort something out before a hospital discharge. Whatever the situation, you can talk it through with us first. There’s no pressure to arrange anything.
When we’re open
Our office is open 8am to 6pm, Monday to Saturday. Calls and emails during these hours reach the team who plan and co-ordinate care, so you can get straightforward answers about availability, costs and next steps.
Forms received outside our office hours are reviewed when we open at 8am Monday to Saturday. For urgent matters relating to hospital discharge, use our fast-track form and we’ll respond within a few hours.
Our out-of-hours line runs 7am to 10pm, seven days a week, for urgent matters only. If you’re arranging care around a hospital discharge that’s happening soon, the fast-track form is the right route, it notifies our duty team directly.
Use the hospital discharge fast-track form
Request a care assessment
Tell us a little about what’s happening and the best time to call you back. You don’t need to have everything worked out, that’s what the conversation is for.
Tell us a little about what you're looking for.
A sentence or two is plenty — we'll come back to you within one working day, by phone or by email, whichever suits you.
What happens after you get in touch
- We listen. You explain the situation in your own words, by phone or in the form. We ask about routines, what’s changed and what’s worrying you.
- We check availability. If we can help in your area, we’ll say so. If we can’t, we’ll tell you that too rather than keep you waiting.
- We arrange a care assessment. We come out to meet you and your family member, look at what support would help, and explain likely costs clearly.
- You decide. Nothing starts until you’re ready. Care is planned around the person, their dignity and their routines.
Where to find us
Helping at Home, 65 London Road, Newark, Nottinghamshire, NG24 1RZ.
We provide home care across Newark, Grantham, Bingham, Retford, Ollerton and Southwell, and the surrounding villages. If you’re not sure whether we cover your area, call and ask.