How to reach us
The quickest way to talk to us is by phone. Call 01636 646915 and you’ll reach our office team in Newark, not a national call centre. If you’d rather not call, email hello@helpingathome.co.uk or use the enquiry form below and we’ll come back to you.
We know this often isn’t an easy call to make. You might be worried about Mum or Dad, unsure what help is even available, or trying to sort something out before a hospital discharge. Whatever the situation, you can talk it through with us first. There’s no pressure to arrange anything.
When we’re open
Our office is open 8am to 6pm, Monday to Saturday. Calls and emails during these hours reach the team who plan and co-ordinate care, so you can get straightforward answers about availability, costs and next steps.
Forms received outside our office hours are reviewed when we open at 8am Monday to Saturday. For urgent matters relating to hospital discharge, use our fast-track form and we’ll respond within a few hours.
Our out-of-hours line runs 7am to 10pm, seven days a week, for urgent matters only. If you’re arranging care around a hospital discharge that’s happening soon, the fast-track form is the right route, it notifies our duty team directly.
Use the hospital discharge fast-track form
Request a care assessment
Tell us a little about what’s happening and the best time to call you back. You don’t need to have everything worked out, that’s what the conversation is for.
Tell us a little about what you're looking for.
A sentence or two is plenty — we'll come back to you within one working day, by phone or by email, whichever suits you.
What happens after you get in touch
- We listen. You explain the situation in your own words, by phone or in the form. We ask about routines, what’s changed and what’s worrying you.
- We check availability honestly. If we can help in your area, we’ll say so. If we can’t, we’ll tell you that too rather than keep you waiting.
- We arrange a care assessment. We come out to meet you and your family member, look at what support would actually help, and explain likely costs clearly.
- You decide. Nothing starts until you’re ready. Care is planned around the person, their dignity and their routines.
Where to find us
Helping at Home, 65 London Road, Newark, Nottinghamshire, NG24 1RZ.
We provide home care across Newark, Grantham, Bingham, Retford, Ollerton and Southwell, and the surrounding villages. If you’re not sure whether we cover your area, call and ask.
Common questions
How do I arrange home care?
Call 01636 646915 or request a care assessment using the form on this page. We’ll talk through what’s happening, check whether we can help in your area, and arrange a visit to assess what support would suit your family member.
What are your office hours?
Our office is open 8am to 6pm, Monday to Saturday. We also run an out-of-hours line from 7am to 10pm, seven days a week, for urgent matters.
What happens if I send a form outside office hours?
We review it when we open at 8am, Monday to Saturday. If your enquiry is urgent and relates to a hospital discharge, use the fast-track form instead and we’ll respond within a few hours.
How quickly will you respond?
We aim to respond to enquiries the same working day. For non-urgent emails and forms received outside office hours, that means the next time we’re open.