Accessibility statement

Our commitment

Helping at Home is committed to making helpingathome.co.uk accessible to as many people as possible. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

This website was built with accessibility in mind from the start: semantic HTML, visible focus indicators, keyboard-navigable navigation, appropriate colour contrast, and a skip-to-content link on every page.

How accessible this website is

We know some people will need to use the site in different ways. This website should be fully usable when you:

• Change browser font size or zoom to 200%
• Navigate using a keyboard only (Tab, Shift+Tab, Enter, Space, Arrow keys)
• Use a screen reader such as VoiceOver, NVDA, or JAWS
• Use a display with high contrast mode enabled
• Have motion sensitivity — animations and transitions are suppressed when you have "Reduce Motion" enabled in your operating system

Known issues

We are aware of one accessibility issue we are actively working to resolve:

• Video captions — timing accuracy: The videos on our Jobs and Family Updates pages include captions, but the timing of some captions does not accurately match the spoken audio. We are working to re-sync these against the final video cuts. This affects WCAG 2.1 Success Criterion 1.2.2 (Captions — Prerecorded).

If you find any other issues not listed here, please tell us using the contact details below.

Technical information

Helping at Home is committed to making this website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This site is partially conformant with WCAG 2.1 Level AA, with the exception of the caption timing issue noted above.

This website uses:

• Semantic HTML5 elements for structure
• ARIA labels and roles where needed to supplement native semantics
• A visible skip-to-main-content link on every page
• Focus indicators on all interactive elements (3px copper outline)
• Colour contrast ratios meeting WCAG AA for all text
• Minimum touch target sizes of 44×44px for interactive elements
• Text sized at 18px minimum, resizable without loss of content

Getting information in a different format

If you need information from this website in a different format — such as a large-print document, easy-read version, or audio format — please contact us and we will do our best to help.

Reporting accessibility problems

We welcome feedback. If you experience any difficulty using this website, or if you find something that is not accessible, please let us know:

Email: hello@helpingathome.co.uk
Phone: 01636 646915 (Monday to Saturday, 8am to 6pm)
Post: Helping at Home, 65 London Road, Newark, NG24 1RZ

We aim to respond to accessibility feedback within 5 working days.

Enforcement

If you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS).