Home care in Newark, built around you
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Urgent: Leaving hospital soon
- A discharge date, or one expected this week.
- Care that can start the day someone comes home.
- Forms received outside our office hours are reviewed when we open at 8am Monday to Saturday. For urgent matters relating to hospital discharge, use our fast-track form and we’ll respond within a few hours.
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Things have changed at home
- A fall, a hospital letter, or managing less well than before.
- A free assessment, usually within a few days.
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Planning ahead
- Nothing urgent, but you want to know what is possible.
- What care costs, and what help with paying for it exists.
Question 1 of 3
- CQC inspected and rated Good Read the report
- 9.9 out of 10 from 32 reviews on homecare.co.uk
- Carers employed by us, never agency
The four things families ask first
Do you cover where my Mum or Dad lives?
We cover Newark, Grantham, Bingham, Retford, Ollerton and Southwell, and the villages around them. If you are just outside, call and we will tell you straight away.
What does it cost?
£17 for a 30-minute visit, £31 an hour, plus £2.50 travel per visit. Care is VAT-exempt, so there is nothing to add. See the full costs.
Who will come to the house?
We aim to keep each client's care team to a maximum of four familiar carers, and introductions happen before care starts wherever possible. Cover comes from our own team, never agency staff.
He wasn't happy about strangers coming into his home, but he very quickly realised how fantastic they are. He calls them his angels.
Viv, daughter of a client · published on homecare.co.uk
What happens after you call
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We talk
A short conversation about what is happening at home. We call back the same day in office hours.
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We visit
Courtney or Megan comes to the house, free of charge, usually within 48 hours.
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You decide
You meet the carers before anything starts, then choose whether to go ahead.
Who you'll speak to
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Courtney Pike
Registered Manager
Holds our CQC registration and oversees every care plan.
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Megan Williams
Deputy Manager
Started here as a carer and trained through to Level 5.
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Charlotte Offord
Care Co-ordinator
Matches carers to families by area, need and personality.
Common questions
What areas does Helping at Home cover?
We provide regulated home care across Newark, Grantham, Bingham, Retford, Ollerton and Southwell, and in surrounding villages including Balderton, Collingham, Long Bennington, Bottesford, Tuxford, Bilsthorpe, Lowdham, Farnsfield and Bleasby.
How quickly can you arrange home care?
We can usually carry out a free care assessment within 48 hours of your enquiry. Care can often start within a few days, depending on your situation. For urgent hospital discharge cases, use our fast-track form.
Are your carers directly employed?
Yes. Every carer is directly employed by Helping at Home, and we never use agency staff. That means consistent training, consistent management and consistent accountability.
Is Helping at Home regulated?
Yes. We are registered with the Care Quality Commission under Location ID 1-25073509786. Our current CQC rating is Good. You can view our full profile at cqc.org.uk/location/1-25073509786.
How much does home care cost?
Our standard rate is £31 per hour or £17 for a 30-minute visit, plus a £2.50 flat travel charge per visit. There is no VAT to pay, as care services are VAT-exempt. Funding may be available through your local authority or NHS Continuing Healthcare.
Talk to us today
Ask for a free care assessment and we will come back to you within one working day.
Forms received outside our office hours are reviewed when we open at 8am Monday to Saturday. For urgent matters relating to hospital discharge, use our fast-track form and we'll respond within a few hours.