Courtney Pike
Registered Manager
Courtney leads care delivery and holds the CQC registration for Helping at Home. She oversees quality, safeguarding and staff training.
Newark · Southwell · Grantham · Ollerton · Est. 2021
Home care in Newark, built around you
CQC Rated Good
Family-run since 2021
The right kind of help,
at the right time of day.
From half an hour a day for a friendly visit, through to full live-in care — we shape support around what your Mum or Dad actually needs.
Day-to-day support
Personal Care at Home
Starting the day with dignity, on your own terms. Visits from 30 minutes, arranged around your routine.
Companionship Care at HomeRegular visits for older people who would otherwise spend most of the day alone. Structure, conversation and the reassurance of a familiar face.
Medication support, done rightFrom a simple reminder to full administration, delivered by trained carers and recorded accurately every visit.
Continence care at home, handled with dignityDiscreet, practical support with toileting, hygiene and comfort, from carers who treat it as the ordinary part of care it is.
Specialist & complex care
Dementia Care at Home in Newark
Familiar carers, consistent routines and clear family updates, for people living with dementia across Newark, Southwell, Grantham, Retford, Ollerton and Bingham.
Complex care at homeFor adults with significant clinical care needs who want to stay safely at home, with trained carers and clear competency sign-offs.
Palliative and end-of-life care at homeCare that helps someone live well and stay at home for as long as that's right for them, alongside community nurses and hospice teams.
Short-term & flexible cover
Respite Care at Home
Regular cover for family carers. So you can rest, work and recover while your family member stays safely at home.
Care at home after a hospital staySupport for people coming home from Newark Hospital, Grantham and District Hospital or any other hospital stay. Help with personal care, meals, medication and settling back in.
Overnight Care at HomeWaking nights for active support. Sleeping nights for safety and reassurance. Both from familiar, directly employed carers.
Live-in care that keeps your family member in the home they knowA directly employed carer living in the house, supporting daily life day and night. We never use agency staff.
From your first call
to familiar faces.
No long waits, no call centres. A straightforward conversation, then a care plan built around your Mum or Dad's routine.
01
Get in touch
Call us or fill in our short enquiry form. We'll call back the same day during office hours.
02
Free care assessment
Our Registered Manager visits your home, listens to what matters, and builds a care plan around the person, not a checklist.
03
Meet your carers
Before care starts, we introduce the small team of familiar carers who will be visiting. You choose whether to go ahead.
04
Care begins
We start on the agreed date. You can follow every visit in real time through the Birdie family app.
What families tell us
“The carers have been so professional and empathetic towards my dad. He wasn't happy about strangers coming into his home but he very quickly realised how fantastic they are. He calls them his angels. We as a family are also very happy with their treatment of our dad and he always takes his medication for them easily with no fuss.”
Viv
Where we work
Across Nottinghamshire and South Lincolnshire.
A record of
quiet reassurances.
The details that matter to families. Written down, so you can hold us to them.
01 Never agency staff Every carer is directly employed by Helping at Home, trained by us and managed by us. No agency fill-ins, ever.
02 A small, familiar team We aim to keep each client's care team to a maximum of four familiar carers. Introductions happen before care starts wherever possible.
03 Real-time family updates The Birdie app gives your family a live record of every visit, carer note, medication record and mood observation.
04 Minimum 30-minute visits No rushed five-minute calls. Every visit is at least 30 minutes, with a built-in scheduling buffer between visits.
People you'll
get to know.
Megan Williams
Deputy Manager
Megan started as a carer and progressed to Deputy Manager, completing her NVQ Level 3 and Level 5 — both funded by Helping at Home.
Charlotte Offord
Care Co-ordinator
Charlotte matches clients with carers based on geography, care needs and personality fit. She started as a carer herself.
Andy Griffin
Director
Andy is the Nominated Individual responsible to the CQC for the conduct of the regulated activity.
Questions families often ask
What areas does Helping at Home cover?
We provide regulated home care across Newark, Grantham, Bingham, Retford, Ollerton and Southwell, and in surrounding villages including Balderton, Collingham, Long Bennington, Bottesford, Tuxford, Bilsthorpe, Lowdham, Farnsfield and Bleasby.
How quickly can you arrange home care?
We can usually carry out a free care assessment within 48 hours of your enquiry. Care can often start within a few days, depending on your situation. For urgent hospital discharge cases, use our fast-track form.
Are your carers directly employed?
Yes. Every carer is directly employed by Helping at Home. We never use agency staff. That means consistent training, consistent management and consistent accountability.
Is Helping at Home regulated?
Yes. We are registered with the Care Quality Commission under Location ID 1-25073509786. Our current CQC rating is Good. You can view our full profile at cqc.org.uk/location/1-25073509786.
How much does home care cost?
Our standard rate is £31 per hour or £17 for a 30-minute visit, plus a £2.50 flat travel charge per visit. There is no VAT — care services are VAT-exempt. Funding may be available through your local authority or NHS Continuing Healthcare.