Home Care in Newark-on-Trent, shaped around the life you love
Helping at Home provides home care for adults across Newark-on-Trent and nearby towns and villages, including Southwell, Balderton, Collingham, Ollerton, Bilsthorpe, Bottesford and Long Bennington.
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We support Clients with personal care, companionship, dementia care, respite, overnight support and live-in care. Some families come to us when a loved one needs gentle day-to-day help.
Others need a little more reassurance after a hospital stay, or care that can grow over time. Whatever brings you here, our role is simple: to make home life feel safer, calmer and easier to manage.
Home is where great care begins
Thoughtful, person-led home care for older people and their families - across Newark-on-Trent, Grantham, Southwell, Balderton, Ollerton, Bilsthorpe and the villages in between.
The decision to invite someone into your home - to trust them with a parent, a partner, someone who has always been the capable one - is never made lightly. We know that. Which is why everything at Helping at Home is built around the people first, not the process.
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We are a family-run team, based here in Newark and rated Good by the Care Quality Commission. Our carers build relationships visit by visit, day by day - the kind of care where someone knows how your Mum takes her tea, and always asks after the garden.
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We work with council Direct Payments, NHS Continuing Healthcare, and private arrangements — so navigating the funding is one less thing to worry about. Our Birdie app keeps families informed after every visit. And we will never rotate carers unnecessarily; you will see the same trusted face, time and again, because consistency is not a bonus — it is the foundation of good care.
CQC Rated in May 2025
Top 10 Nottinghamshire Provider
Real-time family updates
All funding routes accepted
How we help
Care that feels considered, from the very start.
No two families come to us in quite the same way. For some, it begins with a small concern. Mum seems less steady on the stairs. Dad is eating less well than he used to. A once-manageable routine is starting to feel heavy. For others, the need is more immediate, perhaps after illness, a fall, or a hospital stay.
Wherever you are in that journey, we’re here to help you think clearly and move gently towards the right support.
Personal Care
Discreet, respectful support with the everyday tasks that help someone feel comfortable, confident and well.
Companionship Care
A warm, familiar presence for conversation, shared routines, outings and the kind of company that brightens the day.
Dementia Care
Consistent, thoughtful support shaped around familiar routines, reassurance and dignity.
Respite Home Care
Flexible care that gives family carers time to rest, travel, recover or simply pause.
Live-In Care
More consistent care at home for Clients who need regular support while staying in familiar surroundings.
Why families choose Helping at Home
Families rarely begin looking for care because life is simple. More often, they come to us at a tender moment, when they want clear advice, a warm approach and support they can trust.
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At Helping at Home, we believe good care should feel both professional and deeply human. It should respect independence where possible, offer practical help where needed, and make room for the preferences, habits and personality that make someone who they are.
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Personal, not process-driven
Because we're independent, we don't need to follow an inflexible care process that's been designed by someone in a franchise's head office - we shape care around each Client’s routines, wishes and pace, rather than expecting them to fit into a rigid pattern.
Local and dependable
We are based in Newark and support families across the surrounding area, which means our care is grounded in local understanding and continuity.
Clear communication
Families need reassurance as much as Clients do. We aim to communicate clearly, kindly and openly from the first conversation onwards.
Paying for care at home
For many families, one of the first questions isn’t only about care itself. It is about cost, funding and what support may be available.
That is entirely understandable.
Care at home may be funded privately, through Direct Payments, or in some circumstances through NHS Continuing Healthcare. If you are still working out what may apply, we have written a straightforward guide to help you understand the options and the language around them.
Here's what Clients and the CQC say about us
"Helping at Home was recommended to us by two separate close friends, who both use their services for the care of their Mums.
Helping at Home and the carers have made this so much better than we could have hoped for.
Mum's care has been exceptional, so kind, thoughtful and nothing appears to be too much trouble."
TH - Client's Daughter
"People were treated with kindness and compassion.
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Staff protected people’s privacy and dignity, they treated them as individuals and supported their preferences.
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Everyone spoken with said they would recommend Helping at Home."
"The carers are punctual and diligent. Nothing is to much trouble for them.
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It's important for my parents to know who is coming to see them, and they stick very closely to the times. This isn't something all care providers can do."
JW - Client's Daughter
"People said they received high quality care from knowledgeable staff who treated them as individuals.
People appreciated the respectful, friendly, and patient approach of staff, who took time to build relationships and support independence."
"Helping at Home are very professional and respectful at all times
Helping at Home provide great feedback when needed by monitoring them with every visit and giving updates via the Birdie app
I recommend them to anyone looking for home
care for an elderly person"