Home Care Services in Newark and Nottinghamshire
Finding the right home care for a parent or partner is one of the most important decisions a family makes. It is also one that often happens quickly, under pressure, with too little information and too many questions at once. This page is designed to help.
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Helping at Home is a family-run, CQC-rated Good domiciliary care provider based in Newark. We support older people and their families across Newark-on-Trent (NG24), Southwell (NG25), Balderton, Grantham (NG31, NG32), Ollerton (NG22), Bilsthorpe (NG22), Collingham (NG23), Bottesford (NG13), Long Bennington and the surrounding Nottinghamshire villages.
Below you will find a clear description of every service we provide, how care starts, and how it is funded.
Our Home Care Services
We offer a full range of home care services, from a few hours a week to full-time live-in support. Services can be combined into a single package, shaped around what your parent actually needs rather than a standard template.
Personal Care at Home
Discreet, respectful support with the everyday tasks of daily living: washing, dressing, toileting, oral hygiene, continence care and medication prompting.
Personal care must be delivered by a CQC-regulated provider because it involves direct contact with the body.
At Helping at Home, it is built around one principle: your parent’s dignity comes first, on every visit. We assign a small, consistent team so your parent sees the same familiar faces, following routines they have shaped themselves.
Dementia Care at Home
Specialist support for people living with Alzheimer’s disease, vascular dementia, mixed dementia and related conditions.
Our carers receive dedicated dementia training covering communication, de-escalation, understanding behaviours that may challenge, and working within the principles of the Mental Capacity Act. Consistency is central to everything: familiar carers, familiar routines, and a calm, unhurried approach that reduces anxiety and supports wellbeing.
We keep families informed through our Birdie care app after every visit.
Companionship Care at Home
A warm, reliable presence for older people who are lonely, socially isolated, or simply benefit from regular company.
Companionship care can include conversation, shared activities, getting out of the house, light household support and gentle welfare monitoring. It is often the first step families take, and it creates a foundation of trust that makes other kinds of support easier to accept later.
We match carers based on personality, shared interests and temperament, not just availability.
Respite Care at Home
Support for family carers who need a planned break, whether for an afternoon, a holiday, or simply long enough to sleep properly.
Respite care keeps your loved one at home in familiar surroundings while you step away, with a trained, trusted carer following the care plan you have built together.
If you are an unpaid carer, you have a legal right to request a carer’s assessment from the local authority, which can identify support you are entitled to. We can help you understand and navigate that process.
Overnight Care at Home
For families who need reassurance during the night, we provide both sleeping night care (where a carer is present and available if needed) and waking night care (where a carer remains awake and active throughout).
Overnight care is particularly valuable for people with dementia who experience night-time confusion or restlessness, those at risk of falls, and family carers who are exhausted from broken sleep.
It can be arranged regularly or as a short-term measure.
Home Care After Hospital Discharge
When your parent is ready to come home from hospital, the first days and weeks at home are critical.
We work with families at exactly this point in the care journey: when NHS reablement is concluding or insufficient, and a clear, practical plan for home is needed.
We can start with a conversation before discharge takes place, so that the right support is ready from the first morning. We support families navigating discharge from Queen’s Medical Centre, King’s Mill Hospital and Newark Hospital.
How Home Care is Funded
The cost of home care is one of the first questions families ask, and it deserves a clear answer.
Home care can be funded in several ways:
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Privately, where the family arranges and pays for care directly
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Through Local Authority Direct Payments, after a needs assessment and financial assessment by Nottinghamshire County Council
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Through NHS Continuing Healthcare (CHC), if your parent’s primary need is health-related
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Through a combination of council funding and private top-up
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For a full guide to funding options, visit our Paying for Care page
Helping at Home provides home care services across Newark-on-Trent (NG24), Southwell (NG25), Balderton (NG24), Grantham (NG31, NG32), Ollerton (NG22), Bilsthorpe (NG22), Collingham (NG23), Bottesford (NG13), Long Bennington (NG23) and the surrounding Nottinghamshire and Lincolnshire villages.
Because we are based in Newark and our carers work locally, we offer genuine continuity of care. Your parent will not be seen by someone who has driven two hours to reach them. Our team knows the area, the local services and the local NHS pathways. That local knowledge matters more than most families realise.
If you are unsure whether we cover your postcode, please call us on 01636 646915 and we will do our best to help.
Areas We Cover
Frequently Asked Questions
What is domiciliary care and how is it different from a care home?
Domiciliary care, also called home care, is support delivered in someone’s own home rather than in a residential or nursing facility. A carer visits at agreed times to provide whatever support is needed, from personal care and medication prompting to companionship and meal preparation. The person stays in their own home, in familiar surroundings, maintaining as much independence and routine as possible. For many families, home care is a preferable alternative to a care home, particularly when needs can be safely met at home with the right support in place.
How do I know if my parent needs home care?
Common signs that home care may be helpful include struggling with washing, dressing or personal hygiene; losing weight or eating poorly; missing medication; increased falls or near-misses; withdrawal from activities they previously enjoyed; memory difficulties affecting daily safety; or a family who is providing care but becoming exhausted. You do not need a formal referral or a diagnosis to contact us. A free care assessment is the best place to start, and it carries no obligation.
Can home care be arranged quickly, for example after a hospital discharge?
Yes. In most cases we can carry out an assessment within 24 to 48 hours of contact and have care in place within a few days. For planned hospital discharges, we recommend contacting us before the discharge date so that everything is ready from the first morning at home. Our hospital discharge page explains the process in more detail.
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Do we have to commit to a minimum number of visits?
We build packages around what each family actually needs. Some Clients begin with one or two visits a week and increase over time. Others need several visits daily from the start. There is no rigid minimum structure. We will be honest with you if we feel the level of support you are considering is unlikely to be sufficient for your parent’s needs.
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What happens if my parent’s needs change?
Care plans are reviewed regularly and can be adjusted at any point. If needs increase, we work with families, GPs, district nurses and social workers to make sure the right level of support is in place. If your parent’s condition improves and less support is needed, care can be stepped down. We aim to be one consistent provider across the full journey, from the first companionship visit to more complex care later, so there is no disruption or need to start again with someone new.
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Is Helping at Home regulated by the CQC?
Yes. Helping at Home is registered with and inspected by the Care Quality Commission, the independent regulator of health and social care in England. Our most recent CQC inspection rated us as Good across all five domains: safe, effective, caring, responsive and well-led. We are also ranked in the Top 10 home care providers in Nottinghamshire on homecare.co.uk, based on reviews from families we have supported.
